Refund policy
Effective Date: October 23, 2026
We want you to be confident in what you buy. Because our products are digital and delivered instantly, our refund rules are specific — please read them before purchasing. This policy is part of our Terms of Use.
1. Digital Products (Ebooks, Playbooks, Labs, Guides, Kits, Templates, Tools, Bundles)
All sales of digital products are final once the product has been delivered and accessed or downloaded. Digital files cannot be "returned."
We will gladly issue a refund or replacement if:
you were charged twice or charged in error;
the file is corrupted, blank, or materially different from its product description, and we cannot fix it within 5 business days of your report; or
you never received access and we cannot resolve it within 5 business days.
Requests must be made to [EMAIL] within 14 days of purchase, with your order number.
DECISION — Optional satisfaction guarantee for higher-priced Labs (delete if not wanted): For BuyerLab, SellerLab, and GrowthLab purchased in the DDC store, you may request a full refund within 7 days of purchase if you have downloaded or opened no more than two (2) steps. Your license to all files ends upon refund, and you agree to delete all copies.
2. App Memberships (AI Coach, Ownership OS, and Other Subscriptions)
Cancel anytime. Cancellation stops future charges and takes effect at the end of your current billing period. You keep access until then.
No refunds or credits for partial billing periods, unused time, or content not accessed, except where required by law or stated below.
If you were charged for a renewal you didn't intend and contact us within 7 days of the charge without having used the membership since the renewal, we will refund that renewal charge.
Purchases made through the Apple App Store or Google Play are billed by Apple or Google, which control refunds under their own policies. DDC cannot issue refunds for those purchases. Request them at reportaproblem.apple.com (Apple) or through Google Play's refund request page (Google).
Downloads and Lab access included with a membership end when the membership ends, unless the product page says otherwise.
How to cancel: see Section 5 of our Terms of Use, or email [EMAIL] with "Cancel My Subscription."
3. Private Coaching (Four 1-Hour Session Package)
Full refund if requested within 7 days of purchase and before your first session takes place.
After the first session is held, the package is non-refundable.
Sessions must be used within 12 months of purchase. Unused sessions expire and are non-refundable.
Rescheduling with at least 24 hours' notice is free. Late cancellations (under 24 hours) and no-shows count as a used session.
4. Deal Review
Full refund if cancelled before you submit your deal materials or before DDC begins the review, whichever is first.
Once DDC has begun reviewing your materials, the fee is non-refundable.
5. Free Fit Call
The complimentary 20-minute fit call is free and carries no charges. It is an introduction to determine fit only; no advice is provided.
6. Events, Workshops, and Live Programs (if offered)
Refund terms will be stated on the registration page for each event. If DDC cancels an event, you will receive a full refund or a credit, at your choice.
7. How Refunds Are Issued
Approved refunds are issued to the original payment method within 10 business days. Your bank may take additional time to post it. Upon a refund, your license to the refunded content ends and access is removed.
8. Abuse
We may decline refunds where there is evidence of abuse, such as repeated purchase-and-refund patterns, downloading entire products before requesting a refund, or sharing content.
9. Billing Disputes and Chargebacks
If something is wrong with a charge, please contact us first at [EMAIL] — we usually resolve billing issues within 2 business days and it's faster than a bank dispute. This does not limit any rights you have under law or with your card issuer. If a chargeback is filed, we may suspend access to the related products and membership while it is pending, and we will provide our records (including proof of delivery, access logs, and your acceptance of these terms) to the payment processor. Chargebacks resolved in DDC's favor may result in permanent loss of access.
10. Your Legal Rights
Nothing in this policy limits any refund or cancellation rights you have under applicable law.